Terms of service
Last updated: 21 September 2026
These terms apply to every order placed on armivia-au.com. We've kept them simple on purpose: we want you to understand what you're buying, when it will arrive and what happens if you change your mind.
1. Who is selling
The armivia-au.com store is run by Armivia. You can write to us at any time at contact@armivia-au.com or through our contact page. We reply the same day on business days, Monday to Saturday, from 9 am to 6 pm.
2. What we sell
We sell sleeves made of stretch fabric, worn on the arm. They are a wellness product, not a medical device. They don't treat any illness, they don't replace your doctor's advice, and the results our customers describe vary from person to person.
If you're having medical treatment, if you have circulation problems or if you're unsure about your own situation, talk to your doctor before using the product.
3. Your order
Your order is accepted when you receive our confirmation email. Until then, we can turn it down, for example if the product is no longer available or if the address is incomplete. If that happens, we don't charge you anything, or we refund you straight away.
Check your address before you confirm. If you spot a mistake, write to us within a few hours: as long as the parcel hasn't left, we can still fix it.
4. Prices and payment
All prices are in Australian dollars. The price shown on the product page is the final price, taxes included. Any shipping costs are shown before you pay.
When the 1+1 offer is on, the second sleeve is included in the price of the set: this is clearly shown before you pay.
There is no subscription and no recurring charge. You pay once, and that's it. We don't keep your card details: payment is handled by Shopify Payments.
On your bank statement, the charge shows as ARMIVIA-AU.COM. If you see this name and don't recognise it, write to us before you contact your bank: in almost every case it's an order placed by you or someone in your household, and we can clear it up in a few minutes.
5. Shipping
We only ship within Australia.
- Order preparation: 1 to 3 business days.
- Delivery: 3 to 5 business days.
- As soon as your parcel leaves, you get a tracking number by email. You can also follow it on our Track your order page.
These times are a guide only. A courier delay or a hold at customs can make them longer. If your parcel seems stuck, don't wait and don't go to your bank: write to us, and we'll track it down and take care of it.
6. Returns and refunds
You have 60 days from delivery to try the product, under our own guarantee. To use it, you send the product back and you pay the return postage.
All the details, including what happens if your parcel never arrives or arrives damaged, are in our refund policy.
7. Your rights under Australian law
On top of all this, our products come with guarantees that cannot be excluded under the Australian Consumer Law. Our terms add to your rights under the law and do not limit them.
8. Using our website
The text, images and content on our website belong to us. You're welcome to look at them, but you can't copy them for business use without our written permission.
9. Your data
How we collect and use your data is explained in our privacy policy.
10. Complaints and the law
If something isn't right, write to us first at contact@armivia-au.com. A late parcel, a size that doesn't fit, a product that arrived damaged: these are things we sort out the same day.
The consumer protection rules of Australian law still apply to you.