Billing dispute centre

AR-DSP-01

Your dispute has been received

We’ve received your request. Within one hour you’ll get an email with your case number. Our customer service team looks at it within 1 business day and writes to you at the email address you gave.

If you have proof to send us, just reply to the confirmation email.

Billing dispute centre · Armiviacontact@armivia-help.com

Question an Armivia charge

If you don’t recognise a charge, if your parcel hasn’t arrived or if the product isn’t right, open a dispute here. We look at it ourselves, directly, without going through your bank.

Before contacting your bank, contact us. We reply within 1 business day.

Find your answer before opening a dispute

Most situations are sorted out in a few minutes. See if yours is below.

I don’t recognise the charge on my bank statement
Purchases on this website show as ARMIVIA SHOP on your statement (orders placed before 29 September 2026 show as ARMIVIA-AU.COM). If you ordered Armivia arm sleeves, this is it. It’s also worth checking whether someone in your family ordered with your card.
My parcel hasn’t arrived yet
Tracking can stay still for 2 or 3 days while your parcel moves between two steps. That’s normal, your parcel is still moving. Use the Track your parcel button in your shipping email to check where it is before you open a dispute.
The product isn’t right for me or I can’t get it on
The sleeve feels tight the first time, and that’s on purpose. Rest it on your knees, close the velcro loosely to make a ring, slide your hand through and pull the fabric up while keeping your arm against your side. If it still doesn’t work after three evenings, email us: you have 90 days to get your money back.
I want a refund
You don’t need to open a dispute. Email us at contact@armivia-help.com with your order number and we’ll start your refund. The conditions are on our Refund policy page.
I was charged twice
This can happen when a payment is tried more than once. Your bank releases the second amount within a few days. If it’s still there after 5 business days, open a dispute below.
I already wrote to you and got no reply
Please check your spam folder: we always reply within 1 business day. If you can’t find anything, open a dispute below and it will be handled first.

Can’t find your situation?

It takes about 3 minutes. Have your order number ready, and the exact amount you see on your bank statement.

Open a dispute

Got a question?

Email us at contact@armivia-help.com. We reply within 1 business day. It’s the fastest way: most cases are sorted out the same day.

Why here and not your bank?

A dispute opened with your bank takes several weeks and holds up your refund the whole time it’s being checked. With us, it takes a day.

What happens after you send it

Within one hour you get a confirmation email with your case number. Our customer service team looks at it within 1 business day and writes back with a solution.

Your rights

Our 90-day money-back guarantee comes on top of your rights under the Australian Consumer Law or, in New Zealand, the Consumer Guarantees Act.

Form handled by Armivia customer service · contact@armivia-help.com